Call-centre workers have it tough. Like retail staff, they are frontline cannon fodder. They have the task of dealing with people who are in the majority of cases lovely and reasonable but also sometimes disgruntled and short of patience. If one works for 40 hours a week, the last thing one wants to do is spend 20 minutes on the phone to a stranger discussing why their bill had gone up 30%. But they do it everyday.
Everyday they sit at their desks and answer to all our queries politely no matter what is happening in their personal lives. They have the ability to multitask and micromanage things at the same time.
Click here to watch the beautiful words by Rakesh Tiwari as he describes his life of working at a BPO through this beautiful poem.
Credits: Tafreeh Peshkash
